Returns and Refunds

Every item is printed to order — here's how that works

Everything at WeAreWOU is made to order: when you place an order, we print it specifically for you. Because nothing is pulled from warehouse stock, we're not able to offer returns or refunds on items that were printed as ordered.

Exchanges and store credit

If something isn't right, we want to know. Exchanges or store credit are handled case by case — contact us within 10 days of delivery, with the item unworn, unaltered, and with any tags intact, and we'll work with you on a resolution.

Our mistake? We make it right

If your order arrives misprinted, damaged, or different from what you ordered, that's on us. Reach out within 10 days of delivery with a photo of the issue and your order number, and we'll reprint or replace it.

Before you order

Sizing varies between the brands and styles we carry, so every product page includes a Fit Check with real measurements for that specific item. A quick look before ordering is the best way to make sure your gear fits the way you want.

How to reach us

Start with our contact page and include your order number. We respond during business hours, Monday through Friday.